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NEED HELP?
CURRENT CUSTOMERS:
877.734.9600
WANT TO WORK WITH US?
401.667.5688
CONNECT WITH US:
Client Services & Supplies
UNPARALLELED SERVICE AND SUPPORT
- Phone: 800.511.8427, press 1 for Client Services, press 2 for Supply Center
- Fax: 401.667.5781
- Monday - Thursday: 9:00am - 7:00pm ET
- Friday: 9:00am - 5:00pm ET
SPECIMEN COLLECTION AND SHIPPING SUPPLIES
Startup supplies will be sent to your location(s) containing the collection and shipping materials you need to get started. Our Supply Center will fulfill reorders as needed or on a predetermined schedule that aligns with your needs.
EXCLUSIVE COURIER NETWORK FOR EXPEDITED SAMPLE DELIVERY
Our Customer Support Team employs logistics partners who support exclusive shipping routes and services across the country. In most locations, routine specimen shipping with "Next Flight Out" service provided by our courier partners is available. Over 60% of shipped specimens are delivered to our laboratory by 12 a.m. ET (midnight) to support three shifts of laboratory operations. All shipping charges are paid by us.
DEDICATED SUPPORT
Our representatives will personally assist you with specimen collection questions, shipment inquiries, account updates, collection management needs, and online services support.
SPECIMEN COLLECTION SUPPORT SERVICES
If legally permitted in your State and appropriate for your practice or program, we may provide access to a contracted specimen collector.
Dominion Connect™ Online Services Support
