Privacy & Compliance Hub
Resources for privacy, compliance, and website data choices
Dominion Diagnostics is committed to protecting the privacy and security of our customers, patients, and website visitors. The resources below provide information about our compliance program, privacy practices, website data collection, and available privacy choices.
A Long History of Compliance Makes Dominion Diagnostics the Trusted Choice
COMPLIANCE
At Dominion Diagnostics, we prioritize compliance right alongside customer support.
Established in 2004, Dominion’s Compliance Program is one of the longest running voluntary programs in the industry. We established our Code of Conduct ourselves, not as the result of any regulatory scrutiny. In fact, our reputation for compliance is largely what makes Dominion Diagnostics the trusted choice among laboratories that specialize in our field. Our Compliance program applies to all of our Dominion employees and exceeds the recommendations contained in the Office of the Inspector General’s Compliance Program Guidance for Clinical Laboratories.
Regulatory Compliance
Working with Dominion Diagnostics, providers and payers can be sure we have set appropriate measures in place to ensure compliance and set a higher standard of care for laboratory diagnostics. Every aspect of our business fully complies with STARK and anti-kickback guidelines for laboratory compliance.
A Commitment to Fair Healthcare Costs
We provide all of our customers with written documentation stating the charges that will be billed to Medicare, Medicaid and uninsured patients. While we utilize the very latest in state-of-the-art laboratory technology and employ professional clinical support staff, we are commited to patient-friendly rates and reducing the cost of healthcare.
Leadership and Accessibility
Our Corporate Compliance Team is available to assist all compliance related matters. Our Compliance Hotline can be reached at (401) 667-0374. Dominion’s Corporate Compliance Team is comprised of:
- Jeff Nally, Corporate Compliance Officer
- Holli Filiatreault, Corporate Compliance Program Manager
PRIVACY POLICIES
PF-1000 Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Uses and Disclosures
Treatment. Your health information may be used by staff members or disclosed to other health care professionals for the purpose of evaluating your health, diagnosing medical conditions, and providing treatment. For example, results of laboratory tests and procedures will be available in your medical record to all health professionals who may provide treatment or who may be consulted by staff members.
Payment. Your health information may be used to seek payment from your health plan, from other sources of coverage such as an automobile insurer, or from credit card companies that you may use to pay for services. For example, your health plan may request and receive information on dates of service, the services provided, and the medical condition being treated.
Health care operations. Your health information may be used as necessary to support the day-to-day activities and management of Dominion Diagnostics, LLC. For example, information on the services you received may be used to support budgeting and financial reporting, and activities to evaluate and promote quality.
Law enforcement. Your health information may be disclosed to law enforcement agencies to support government audits and inspections, to facilitate law-enforcement investigations, and to comply with government mandated reporting.
Public health reporting. Your health information may be disclosed to public health agencies as required by law. For example, we are required to report certain communicable diseases to the state’s public health department.
Other uses and disclosures require your authorization. Disclosure of your health information or its use for any purpose other than those listed above requires your specific written authorization. If you change your mind after authorizing use or disclosure of your information you may submit a written revocation of the authorization. However, your decision to revoke the authorization will not affect or undo any use or disclosure of information that occurred before you notified us of your decision to revoke your authorization.
Additional Uses of Information
Appointment reminders. Your health information may be used by our staff to send you appointment reminders.
Information about treatments. Your health information may be used to send you information that you may find interesting on the treatment and management of your medical condition. We may also send you information describing other health-related products and services that we believe may interest you.
Fundraising. Dominion Diagnostics, LLC does not use patient’s names and addresses to support fundraising efforts.
Individual Rights
You have certain rights under the federal privacy standards. These include:
- The right to request restrictions on the use and disclosure of your protected health information
- The right to receive confidential communications concerning your medical condition and treatment
- The right to inspect and copy your protected health information
- The right to amend or submit corrections to your protected health information
- The right to receive an accounting of how and to whom your protected health information has been disclosed
- The right to receive a printed copy of this notice
Dominion Diagnostics, LLC Duties
We are required by law to maintain the privacy of your protected health information and to provide you with this notice of privacy practices. We also are required to abide by the privacy policies and practices that are outlined in this notice.
Right to Revise Privacy Practices
As permitted by law, we reserve the right to amend or modify our privacy policies and practices. These changes in our policies and practices may be required by changes in federal and state laws and regulations. Upon request, we will provide you with the most recently revised notice on any office visit. The revised policies and practices will be applied to all protected health information we maintain.
Requests to Inspect Protected Health Information
You may generally inspect or copy the protected health information that we maintain. As permitted by federal regulation, we require that requests to inspect or copy protected health information be submitted in writing. You may obtain a form to request access to your records by contacting Dominion’s Privacy Officer. Your request will be reviewed and will generally be approved unless there are legal or medical reasons to deny the request.
Complaints
If you would like to submit a comment or complaint about our privacy practices, you can do so by sending a letter outlining your concerns to:
Dominion Diagnostics, LLC
Privacy Officer
211 Circuit Drive
North Kingstown, RI 02852
If you believe that your privacy rights have been violated, you should call the matter to our attention by sending a letter describing the cause of your concern to the same address. You will not be penalized or otherwise retaliated against for filing a complaint.
Contact Person
The name and address of a person you can contact for further information concerning our privacy practices is:
Privacy Officer
Dominion Diagnostics, LLC
211 Circuit Drive
North Kingstown, RI 02852
(401) 667-0800
Effective Date: This notice became effective on or after April 14, 2003.
SMS PRIVACY POLICY
At Dominion Diagnostics, LLC we value your privacy and make every effort to protect your personal information. In line with this commitment, we have established the following SMS policy.
Collection of Phone Numbers:
We collect personal and client contact numbers. This information will be used for emergency notifications or technical support Inquiries/solutions.
This information would only be shared internally between departments. This information will NOT be shared with third parties or affiliates for marketing/promotion purposes.
Changes to this Policy:
We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
Contact:
You can ask privacy questions.
If you have any questions or concerns about our privacy policies, please contact us:
Privacy Officer
Dominion Diagnostics, LLC
211 Circuit Drive
North Kingstown, RI 02852
(401) 667-0800
SMS Terms & Conditions:
By opting into SMS from a web form or other medium, you are agreeing to received SMS messages from Dominion Diagnostics, LLC. This includes SMS messages for emergency notifications or technical support Inquiries/solutions. Messaging frequency may vary. SMS will only be used for contacting clients and field staff about technical issues. There will not be any monthly subscriptions or advertisements (at this time). Message and data rates may apply.
