Client Services & Supplies
Service that works for your program
Our Client Services and Supply Center teams handle collection supplies, shipping and courier coordination, and the everyday questions your staff runs into — so nothing stalls between collection and result.
- Collection supplies ordered and shipped on your schedule
- Courier and shipping coordination for specimen transport
- Live phone support from a team that knows your account
Talk to Client Services
800.511.8427Hours
Monday – Thursday
9:00am – 7:00pm ET
Friday
9:00am – 5:00pm ET
Fax 401.667.5781
What we can help with
Three ways we support your program
Supporting your program with supplies, specimen logistics, and responsive client assistance.
Supplies
Collection and shipping materials to support your testing program, including startup kits, routine reorders, and ongoing supply fulfillment.
Order supplies →Shipping & courier services
Specimen shipping support and expedited delivery options designed to help ensure timely laboratory processing.
Client support
Assistance with specimen collection questions, shipping inquiries, account updates, online services support, and general program needs.
Contact client services →Dominion Connectâ„¢ Online Services Support
EXPLORE TELEHEALTH SOLUTIONS
Convenient testing support designed to help healthcare organizations
support remote workflows and patient access.
Call us at 401.667.5688
or click below for more information
For Providers
TOOLS + RESOURCES
PROVIDER FREQUENTLY ASKED QUESTIONS
Find answers to our clinician’s most frequently asked questions
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CLINIC TRAINING TOOLS
Training videos for clients, clinics and collectors for everything you need to use us
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CLIENT SERVICES + SUPPLIES
Our client services department offers dedicated support for our portal, collection, and more
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CLINICAL SERVICES + PHARMACIST TEAM
Our clinical services team provides real-time clinical consultation, bringing extensive pharmaceutical knowledge
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RESEARCH + PUBLICATIONS
A host of educational and clinically relevant resources including guides, studies, books and other resources
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CONNECTIVITY SOLUTIONS
From our robust portal to our custom-built EMR integrations – we have solutions to ensure that put your orders + results at your fingertips
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Supporting the providers we serve
Access to care starts
with access to coverage.
We’re proud to be in-network with many of the nation’s largest commercial and government health plans—helping you simplify the testing process for the patients you serve.
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