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Patient frequently asked questions
FIND OUT MORE ABOUT WHO WE ARE
Downloadable Forms
ABOUT DOMINION DIAGNOSTICS
We provide clinical drug testing and medication monitoring services to assist your physician or healthcare provider in understanding how to approach your treatment effectively. Your provider chose us in order to obtain objective diagnostic information to make appropriate and informed decisions that enhance your treatment and improve your outcomes.
For your protection and privacy, it is our policy that protected health information (PHI) is not transmitted via standard e-mail. Please contact our Billing Support Team at 800.511.8427, Option 4 to discuss options.
General questions may be submitted to [email protected].
Yes, our Privacy Policies outlines the practices we adhere to for compliance and privacy.
Your provider cares about your safety and the safety of all patients. As a patient, you may not realize that your provider’s ability to service the community can be severely limited or stopped entirely if you or other patients misuse or divert medications or illicit drugs. Additionally, drug-drug interactions can also be harmful to treatment in certain cases. Many providers across the country partner with us to implement drug monitoring policies in their programs.
INSURANCE
We are a Medicare and Medicaid provider for laboratory services and an in-network provider with most commercial insurance plans. Our payer relations team works to expand our payer network. We accept reimbursements as determined by your coverage plan. After your insurance carrier has been billed for services, you may receive an Explanation of Benefits (EOB) for such. Although the EOB details the costs of laboratory services performed, it is NOT a bill. We will, as required by law, attempt to collect any co-pays, deductibles or other fees for which your insurance carrier deems you responsible. You would also receive a bill if your insurance carrier does not cover testing or if you are uninsured.
If this is the case, it’s possible that we didn’t receive your complete insurance information. Please complete the Patient Information Update Form with your insurance details and send it by mail to the address listed below. Or, you can fax the information to our HIPAA compliance fax line at 401.667.0331. Please follow the fax with a phone call to 800.511.8427, Option 4 so that our team may confirm receipt.
Dominion Diagnostics
Attn: Billing Support Team
211 Circuit Drive
North Kingstown, RI 02852
BILLING
The simplest way to pay your bill is through our Online Bill Pay service which allows payments by credit card or bank account/electronic check. If you cannot afford to pay your bill in full, payment schedules can be arranged by calling our Billing Support Team at 800.511.8427, Option 4.
Contact our Billing Support Team at 800.511.8427, Option 4 and they will help you to make payment arrangements if necessary. We offer a fair sliding fee scaled to adjust the amount owed based upon financial need. You simply need to fill out a Reduced Rate Request Form.
We provide a service that is separate from your doctor’s office visit or clinic services. Therefore, your insurance will be billed separately for our services. If you do not have insurance, you will receive a special Patient Statement indicating where the services originated. If you have questions, please contact us directly. Our Billing Support Team offers assistance for patient inquiries. If you need assistance, call us at 800.511.8427, Option 4.